Customer Support: What do PCB Designers Really Want?

March 19, 2018 | Tim Haag, Consultant

First, let’s throw a leash around the elephant in the room. That’s my way of saying, “Here are some things that designers want, but we in the support business just can’t give it to them.” The first one that comes to mind: Customers have asked, manipulated, and even tricked me in their attempts to get free software.

MakeHarvard 2018: The Super Bowl of Makeathons

March 17, 2018 | Sunstone Circuits

The inaugural MakeHarvard event was everything one would expect from the title, and more. Sunstone Circuits’ Nolan Johnson and Dustin Jablonski served as both mentors and competition judges. Sunstone sponsored a prize for the best feats of reverse engineering and documentation. Sunstone’s reverse engineering competition was one of the most hotly contested. Judging was based on creativity, depth, technical difficulty, usability, scalability, and value to society.


Tim's Takeaways: Good Support Isn’t Just for Customers

March 6, 2018 | Tim Haag, Consultant

I have been working in PCB CAD tools customer support for years and years, and it isn’t that often that the tables are turned and I have someone who is supporting me. I’ve got to say, it was a pleasure being the recipient...

Beyond Design: Ground Bounce

February 22, 2018 | Barry Olney, In-Circuit Design Pty. Ltd.

Ground bounce, or more precisely, supply bounce, is the voltage produced between two points in the power delivery path. It is fundamentally related to the total inductance of the current path and shared return paths and the...

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