Reading time ( words)
With topic of “Who’s Your Customer,” the February issue of PCB007 Magazine has published and is now available for download.
Who is your customer? Isn’t it more than that person who buys something from you or your company? After all, aren’t the tables turned when you request something from that “customer”? Aren’t you then the customer? Find out what our experts think this month. The answers may surprise you!
Check it all out this month in PCB007 Magazine, now on the virtual newsstand and available for delivery in your e-mailbox each month by subscribing here.
You can also download the pdf version here for future reference.
No matter what business you are in, whether it be retail or B2B, you’re going to be able to benefit from everything in this book. It is without a doubt the best customer service training book on the market today.
John Talbot, Tramonto Circuits
Non-conforming material that is sent back by the customer can easily be interpreted as a negative experience. However, if it is perceived as an opportunity to learn and support the customer it becomes a much more pleasant and satisfying endeavor.
Patty Goldman, I-Connect007
We’ve all heard the cliché: What goes around, comes around. I’ve always felt that was especially true in our industry, with the frequent job changes people make—much accelerated in recent years but always a factor, since I can remember.